How to Use the Network Developer Tool to Record Issues

Purpose:

This article explains how to troubleshoot unexpected behavior in OnePlan using Edge—especially issues related to loading, saving, or interacting with the Issues such as RAID logs—our support team may ask you to provide a network log. This log helps us see exactly what requests your browser is sending to OnePlan and how the system is responding.

Fortunately, capturing this information is straightforward. This guide walks you through the process step-by-step.

Steps 
 
1. Open Edge's Browser Developer Tools

• Open OnePlan and navigate to the page where you are experiencing the issue.
• Select the ellipsis “…” on the top right of your browser.
• Locate “More Tools”

2. Locate Developer Tools

Hover over Tools and allow the drop down to show “Developer Tools” then select it.  
 

 

3. Inside Developer Tools:

• Look for the top menu bar (Elements, Console, Sources, Network, etc.)
• Click “Network”.

Once the Network page is open, refresh ⟳ your browser or press Ctrl + R and your Raid Log’s info should appear in the Network. Refreshing ensures the log captures the full sequence of requests from the moment the page loads.

4. Reproduce the Issue

Now perform the exact steps that lead to the problem:

• Open the Issue/RAID log
• Add or edit an item
• Trigger the behavior you want us to investigate

As you do this, you’ll see entries populate in the Network tab.

5. Export and Send the File to Support

• Select “Export”
• Attach the exported HAR file to your support ticket or email. Our team will analyze it to identify the root cause of the issue.   
  

Summary

Capturing a network log is one of the most effective ways to help our team diagnose issues with OnePlan’s Issue/RAID functionality. By opening Developer Tools, switching to the Network tab, refreshing the page, reproducing the issue, and exporting the log, you provide us with the detailed technical insight needed to resolve your problem quickly.